Viewing Patient Information : Viewing Patient Demographic and Visit Details : Communicating with a Patient's Care Team in Patient Details
Was this helpful?
Communicating with a Patient's Care Team in Patient Details
In some cases, patient care team data is available in an external system, and it may be configured to display in PatientKeeper for PK Messaging users. If care team data is available for a patient's current visit, a Dynamic Care Team button is available on the screen (available for InFacility visit types only).
For more details about the patient care team, and the information that is displayed, see Communicating with a Patient's Care Team in PK Messaging.
To send a message to a care team member:
1. Tap the Dynamic Care Team button to display the list of providers for that patient.
2. Select a name in the list to show the available options for communicating with that provider.
3. (Optional) Tap View Info to see the provider details for that care team member.
4. (Optional) If the provider has a Call Back Number configured, tap Call to make a phone call to the care team member.
5. To start a new conversation with the provider, tap Send Message. A conversation screen opens with the provider, and a patient link is added to the conversation.
6. Proceed to send a message to the care team provider as described in Starting or Continuing a Conversation, starting at Step 3.
 

Why Don't I See This Feature?